For Victorian community pharmacies

Your policies and procedures.
Finished today.

Answer a handful of real questions about your pharmacy — your hours, your fridges, your safe, your people — and the whole manual writes itself. Every policy and procedure you are expected to hold, worded for the way your pharmacy actually runs. Not a template to fill in. The finished thing, ready to print.

About ten minutes to set up. Stop and come back whenever you like.

pharmpolicy.com.au
PharmPolicy
Today
Coming up
Your policies and procedures
Comms book
Incidents
Fridges
References
Team
Pharmacy details
Today
Hartwell Green Pharmacy · Hartwell
Due today
Vaccine fridge — Fridge temperature — min / max / current
VPA Guidelines G2.4.11 · Strive for 5 (4th ed) · Due by 6:00 pm
Min (°C) 3.6 Max (°C) 7.1 Current (°C) 4.9 Record
Recorded 3.6 / 7.1 / 4.9 °C · Sam Nguyen · 5:02 pm
Expected 2–8 °C. Anything outside starts the breach procedure.
Sign the daily dispensing record Pharmacy Regulation Act s 32(4)(c)
Today's procedure check
Are S8 and S9 poisons kept in a lockable facility that meets the Drugs and Poisons legislation?
VPA self-audit 1.1.3
Yes No Confirmed · Sam Nguyen · 5:03 pm
Your policies and procedures
Hartwell Green Pharmacy. Only the current approved version of each policy is shown.
Ask about a procedure
The fridge logger shows 9 °C overnight. What do I do?
Running the pharmacy
Who is in charge v3 · 23 Sept 2026
Schedule 8 medicines v2 · 23 Sept 2026
Cold chain and medicine fridges v1 · 23 Sept 2026
Premises security v2 · 23 Sept 2026
Every policy names your own pharmacist in charge, fridges, safe and contacts.
Incidents, near misses and complaints
Report anything that went wrong or nearly did. Near misses matter — they are how problems are found early.
Near miss Open
Two boxes of metoprolol 25 mg and 50 mg were shelved next to each other. A 50 mg box was picked for a 25 mg script and caught at the final check before handout.
Done straight away: correct strength dispensed. The two strengths have been separated on the shelf with a divider and a shelf label added.
Reported by Marisa Toldo · Wed, 23 Sept, 7:19 pm · no patient harm
Reviewed monthly under VPA Guidelines G1.5.2 — the review lands on Today when it falls due.
Comms book
Owed scripts, follow-ups, a patient to call back, a fault. Read it at the start of your shift. Once written, an entry can't be changed or removed.
Mrs Devlin rang about her Webster-pak — wrong day strip for Thursday. Needs a call back tomorrow morning. Open
Sam Nguyen · Wed, 23 Sept, 4:49 pm
Close — dealt with Closed by Sam Nguyen · Wed, 23 Sept, 5:04 pm
Called her — new pack made up and checked against the chart. Collecting Thursday.
Marisa Toldo · Wed, 23 Sept, 4:58 pm
Fridges
Every medicine fridge, its logger, and the log going back.
Vaccine fridge Dispensary, back bench
Testo 174H · records at least every 5 min · alarms after hours
Wed, 23 Sept, 5:02 pm 3.6 / 7.1 / 4.9 °C Sam Nguyen
Wed, 23 Sept, 9:14 am 3.9 / 6.8 / 5.2 °C Marisa Toldo
Tue, 22 Sept, 5:07 pm 4.1 / 7.0 / 5.0 °C Sam Nguyen
To fix: every medicine fridge needs a data logger recording at least every 5 minutes, with an alert when the pharmacy is closed. Your answers say Dispensary fridge 2 doesn't have one.
VPA Guidelines G2.4.3
References
The Pharmacy Board's Guideline 1 reference list. Confirm each one you hold, how staff — including locums — access it, and when it renews.
Australian Medicines Handbook Subscription Log in ↗
Australian Immunisation Handbook Free Open ↗
Strive for 5 (National Vaccine Storage Guidelines) Free Open ↗
Don't Rush to Crush Subscription Log in ↗
Sixteen titles tracked. We link to the free ones rather than keeping copies that go stale.
Today Hartwell Green
Due today
Vaccine fridge — min / max / current
Due by 6:00 pm
Min 3.6 Max 7.1 Now 4.9 Record
Recorded 3.6 / 7.1 / 4.9 °C · Sam Nguyen · 5:02 pm
Today's procedure check
Are S8 and S9 poisons kept in a lockable facility?
Yes No
✓ Confirmed · Sam Nguyen · 5:03 pm

Record a check, confirm a procedure, close a note in the comms book. Every action lands dated and attributed.

An inspection doesn't book an appointment.

Most pharmacies have a manual. It was written once, often by someone who has since left, and it has sat in a binder ever since. It names equipment that was replaced two years ago and staff who no longer work there.

The day someone asks to see it is the day you find out. PharmPolicy keeps the manual true to how your pharmacy actually runs — and builds the record, dated and attributed, that shows you have.

Three things happen, and then it looks after itself.

1

You answer real questions

Not a quiz about compliance. Questions about your pharmacy: what time you close on a Saturday, who covers when you're away, which fridge has a logger.

2

The manual writes itself

Every answer changes what the manual says and which checks get scheduled. A short Saturday moves the evening fridge check. A fridge without a logger raises a gap to fix, with the guideline behind it.

3

One question a day

Most days, one question about how you work. Answer it, and by the time your self-audit is next due, most of it is already confirmed — dated, and attributed to whoever confirmed it.

What's inside

Six things, and that is the whole product. You shouldn't have to live in here.

Today

Everything outstanding in one list — checks due, the day's question, anything unclosed. Nothing that isn't due yet.

Comms book

Owed scripts, callbacks, a fault the next shift needs to know about. Threaded replies, and once written an entry can't be changed or removed.

Incidents and near misses

Reported, reviewed, closed — with who and when on every step. Near misses count, because that's where problems are found early.

Fridges

Temperature checks scheduled against the hour you actually close that day — not a generic 6pm. Logger and breach procedure included.

References

The Pharmacy Board's Guideline 1 list, tracked. What you hold, where it lives, when it renews — and which ones are free to read online.

Self-audit

Sit down and run the whole thing when you want to, or let the daily question chip away at it. Either way it ends up confirmed and dated.

The part that matters when an inspector is standing at the counter.

Saying you do something is not evidence that you do. Every confirmation, every temperature, every closed incident carries who did it and when.

What you can show isn't a score. It's a dated record of what this pharmacy actually did, in order, going back as far as you've been using it.

Audit readiness
S8 register reconciled against stock Marisa Toldo · Wed, 23 Sept, 4:12 pm · VPA self-audit 1.3.3
Vaccine fridge 3.6 °C / 7.1 °C / 4.9 °C Sam Nguyen · Tue, 22 Sept, 5:02 pm · Strive for 5
Near miss closed — metoprolol strengths separated Marisa Toldo · Mon, 21 Sept, 11:48 am · VPA Guidelines G1.5.2

Built by a pharmacist who didn't want another system to babysit.

Accreditation programs produce a manual nobody opens. The folder gets assembled the week before, signed off, and shelved until the next cycle. Everyone knows it, and nobody says it.

This is the opposite bargain: ten minutes at the start, then half a minute most days. In exchange, the manual stays true and the record builds itself. There is no dashboard to admire and no score to chase.

One price. Everything included.

Per pharmacy. Try it free for 30 days — no card needed. Cancel any time.

Founding pharmacies · first 20 only
A$29 a month + GST, per pharmacy

For your first 12 months, then A$49 a month. Or pay yearly: A$490 a year — two months free.

  • Your full policies and procedures manual, written for how your pharmacy runs
  • Daily checks, fridge rounds and the S8 count, dated and signed off
  • Comms book, incidents and the fix-it list
  • Ask: staff get answers from your own procedures, with the rules behind them
  • The VPA self-audit, saved as a record every time it's done
  • Export the manual and the record as PDF, Word or spreadsheet
Start your free 30 days

Running several pharmacies? Group pricing is available — just ask once you’re set up.

Open the demo. Click anything.

A complete sample pharmacy, already set up. Record a temperature, write in the comms book, report a near miss — it's yours alone and it disappears when you leave.

Victoria only for now.

PharmPolicy

PharmPolicy supports compliance. It is not legal advice, and it does not replace the licensee's own judgement or obligations under the Pharmacy Regulation Act 2010 and other laws.